Privacy Policy

At L’Offia Skincare, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us through our website (www.loffia.com) or our services.

By using our website, you agree to the practices described here. We may update this Privacy Policy from time to time to reflect changes in law or our business. Please review it regularly for updates.

 Information We Collect

We collect information that helps us serve you better:

Personal details you provide:

Name, email address, phone number

Billing/shipping address, PIN code

Date of birth, gender, or other profile information (if shared)

Feedback, reviews, or survey responses

Data collected automatically when you use our website:

Device details, browser type, IP address

Location and network information

Pages visited, links clicked, products added to cart or wishlist

Payment details (for orders):

Credit/debit card, UPI, wallet, or bank details

Billing and shipping information

We may also collect information if you participate in promotions, offers, or contests.

 

How We Use Your Information

 

We use your information to:

Process and deliver your orders

Confirm transactions and send updates (order status, shipping, etc.)

Personalize your shopping experience with recommendations

Share offers, reminders, and brand updates (if you’ve opted in)

Improve our products, services, and website

Troubleshoot issues and resolve complaints

Comply with legal obligations

Your personal information will only be used for the purposes described in this policy.

 

Cookies & Tracking Technologies

We use cookies and similar tools to:

Improve website performance and personalize content

Understand customer behavior and preferences

Measure and improve advertising campaigns

Keep your account secure

You may disable cookies in your browser, but some features of our site may not function properly.

 

Sharing of Information

We do not sell your data to third parties. However, we may share information with trusted partners for purposes such as:

Payment processing

Order fulfilment and delivery

Website hosting and IT support

Marketing (where consent is given)

Customer service and feedback surveys

We may disclose information if required by law, court orders, or to protect our rights.

 

 Your Rights

You have the right to:

Access and correct your personal information

Request restriction or objection to certain processing

Opt out of promotional communication

Deactivate or permanently delete your account

To exercise these rights, contact us at support@loffia.com.

If you request deletion, we will erase your account and data (except where retention is required by law or for open transactions). Please note that deletion also removes your past orders, wishlists, and store credits, and may limit future service eligibility.

 

Data Retention

We keep your information only as long as needed to provide services, comply with legal obligations, or resolve disputes. Once no longer required, we securely delete or anonymize your data.

 

Security Measures

We follow industry-standard safeguards to protect your data against unauthorized access, misuse, or loss. Our website uses secure servers for processing transactions. However, no system is 100% fool proof, and we encourage safe browsing practices on your part.

 

Communication Preferences

You may opt out of promotional emails and SMS at any time by following the unsubscribe link in our messages or by writing to us at support@loffia.com. Essential service-related updates (like order confirmations) will still be sent.

 

Contact Us

If you have questions, feedback, or concerns about our Privacy Policy, please reach out:

📧 support@loffia.com
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